How do I stop my Xbox Series X from blackscreening after I switch away from a game?

Discus and support How do I stop my Xbox Series X from blackscreening after I switch away from a game? in XBoX on Consoles to solve the problem; Everytime I play a game and try to quit the application, switch away, or just go to my profile to check something, my screen turns black and I can't... Discussion in 'XBoX on Consoles' started by AnaKerven, Feb 11, 2022.

  1. AnaKerven
    AnaKerven Guest

    How do I stop my Xbox Series X from blackscreening after I switch away from a game?


    Everytime I play a game and try to quit the application, switch away, or just go to my profile to check something, my screen turns black and I can't see anything. I can hear things, but nothing else. I've tried completely factory reseting, unplugging it and pluging it back in, and just plain old rebooting. I've heard that it might be an HDMI cable problem or even a GPU corruption problem but I'm really uncertain.

    :)
     
    AnaKerven, Feb 11, 2022
    #1
  2. SwordofWhedon Win User

    How do I stop my Xbox Series X from blackscreening after I switch away from a game?

    Your TV is not handshaking with the resolution or color depth switch that is going on, please make sure your television firmware is properly updated
  3. XBF - Hayabusa Win User

    How do I stop my Xbox Series X from blackscreening after I switch away from a game?

    Hello AnaKerven,

    While it is normal to momentarily go into a black screen when switching to HDR and back, it should not stay there for more than a few seconds. It may also depend on the TV / Monitor model you are using along with the HDMI port and cable. For the Xbox Series X console, be sure to use the Ultra High Speed HDMI cable provided with the console. If you require a longer cable, be sure to purchase a certified Ultra High Speed HDMI cable that supports HDMI 2.1 features.

    You can try to change the display resolution for your TV on Xbox.

    1. Press the Xbox button to open the guide.
    2. Select Profile & system > Settings.
    3. Under General, select TV & display options.
    4. Select Resolution, and then select the best resolution for your TV (either 720p, 1080p, or 4K UHD).

      Note If you don't see the resolution for your TV, make sure to set TV connection to Auto detect.
    You can also check our troubleshooting guide here: Troubleshooting a blank TV screen or monitor while your Xbox is on | Xbox Support

    If you believe there is an issue with your device and you need to send it out for repair, make sure you Register your Xbox device

    After you’ve registered your device, follow these steps:

    1. Sign in to the Device services site with your Microsoft account credentials. Sign in
    2. Select the device that you want repaired.
    3. Follow the onscreen steps to complete your service order request.
    After Device services receives your submission, they’ll send you a service order number and an order confirmation email that includes shipping or drop-off instructions.

    Important Send in your device as soon as possible. If you don’t ship your device within 30 days of your request, your service order will be canceled, and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7 days from the date that you created the order.

    Additional resources:

    Getting your Xbox device serviced | Xbox Support
  4. Drizzle 084 Win User

    Xbox games

    From what they have said, that i understand at least is that games for the first year will be available on the Series X but will be for the Xbox One. Meaning that Series X is going to be back compat and they dont want people to lose out if they dont switch
    over right away.
  5. Nursemorph Win User

    Installations being stopped

    It is on Xbox, and after I resume the stopped installation, it stops after a few seconds with the same message "installation stopped".
    Yeah, as I said, I had that happen with a disc and no clue how to fix it.

    The only thing I can think of is to cancel the installation and try again...I had an issue with installing some DLC on my Series X as it just would not download...ended up cancelling the DLC, uninstalling the game then reinstalling and it worked.

    Beyond that, I guess a hard reset may be an option (no clue how to do it though)..not sure though as I am far from a console expert having only recently bought a console after years away
  6. RyanDoesOnline Win User

    RESOLVED: Destiny 2 - False Parental Controls

    RESOLVED: I signed out of all devices associated with my Xbox gamertag and resigned in. I'm thinking this was an issue after switching from Xbox One to the Series X.
Thema:

How do I stop my Xbox Series X from blackscreening after I switch away from a game?

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