How do I stop an account I don’t recognize from charging my credit card?

Greetings, and welcome to the Xbox Community! Connect with players from around the world, get help when you need it, and share your gaming journey.

Just a heads-up, we’re users like you, so we don’t have access to any user accounts or special tools, we’re just here to share suggestions and help out where we can.

As for your issue, have you already tried contacting XBOX or Microsoft Support directly?

In my experience, your bank is being “helpful” and moving a recurring payments from recognized sources over to the new card.

If you don’t mean that you have obtained a new credit card from the bank, then likely the fuel card remains on your account, and the subscription is tied to it, I assume that’s what you keep getting charged for

Thanks for your reply.

I have taken steps already! Someone hacked in as my family member purchased bunch of credits and left my account

I did reset my password and removed the credit card from my account immediately

I also called my credit card to stop the pending transactions but they said they can’t do that ! Microsoft however can ! But you guys as Microsoft do not have any quick line of communication for such fraudulent activities when they are observed by your clients! That is frustrating!

Moreover, they said I cannot wi disputed charges since Microsoft account is hacked and Microsoft needs to deal with that.

You as Microsoft needs to have secure accounts so that someone cannot easily hack into them or if you don’t have then you need to deal with it ! Stop it quickly! And give credits back. Why do I have ti deal with a credit card company??? They have given me a credit card to use and I linked it to my Microsoft account. What part of it is their fault ? They don’t hack their website or my account in their organization!

So I expect you guys to deal with this as quick as possible! You lack of security has caused all of this.

Thanks

This charge does not appear on my Mirosoft account so I cannot access any communication that would help me. My Credit Card company will not stop the charges nor issue me a refund and say that I need to resolve that with the supplier. I seem to be caught in the middle. I don’t know where this charge originated.

Hello,

I have charges on my credit card but do not own a xbox gold live of $13.55 a month but I don't own a xbox. Please advise how I stop these charges from showing on my American express bill.

THanks JOdy