How do I speak to anyone, ANY HUMAN BEING, at Microsoft????

John Koskinen · Jan 4, 2024

I just got a new XBOX X for Christmas. I tried logging into my Xbox account the day I got it, but was sent to an automated security form after they flagged "unusual activity". After submitting the form, I was able to login and use it. Fast forward to a week later, I get back from a business trip and am excited to play on my new Xbox. To my surprise, I had the same notification! This time, however, the form didn't work. I've submitted it nearly 50 times now, mostly in the same way as I did the first time around, but they won't work! I finally managed to speak to someone who tried transferring me to the accounts department, but the call didn't go through, or I got hung up on. I just want to log in to my, MY ACCOUNT! I have the right password and everything and have not been able to get an ounce of assistance. Please don't suggest any sites or automated anything. I've tried it. How do I speak to a person who can manually let me into my account??? I am so frustrated and disappointed, I work all the time and cannot use my new gift in the few hours that I have???? **** Microsoft!!!

:)

Dany Sunny

Happens to me too, everytime; if you're using VPN, disable it first then try logging in again. If the authentication issue still persists, you may go through a verification process where a Microsoft employee can email you after a week or two.

Jhonkito

Hi John, my name is Jhon, and will be a pleasure help you

Have you already tried to factory reset your console? If so and the problem persists, you can contact Microsoft support directly through the following link:

https://support.xbox.com/contact-us
Inside you will find several options to communicate with a person.

Remember that this is a public forum where we are only gamers like you, we are not Microsoft employees.

best regards
Jhon

GMS1stLDYCannon

Hello, go through microsoft support and make sure you have the controller registered. Once that step is done you can go through repair which will fix controller through warranty.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Rebecca

Please tell me:
Are you able to see two charges in your Microsoft account order history here?
https://account.microsoft.com/billing/orders

Or only one charge?
And if maybe you have more than one email address please check on each one

PS: feel free to share screenshots but please conceal personal information including the item order number and your email address

ngocphi

Or goto your retail store and ask for a refund or exchange as you are in the 14 days

How do I speak to anyone, ANY HUMAN BEING, at Microsoft????