How do I speak to a human?

Hello, go through microsoft support and make sure you have the controller registered. Once that step is done you can go through repair which will fix controller through warranty.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Rebecca

Please tell me:
Are you able to see two charges in your Microsoft account order history here?
https://account.microsoft.com/billing/orders

Or only one charge?
And if maybe you have more than one email address please check on each one

PS: feel free to share screenshots but please conceal personal information including the item order number and your email address

Or goto your retail store and ask for a refund or exchange as you are in the 14 days

You can request a call back or chat with support at http://support.xbox.com/contact-us If
you don't see those options, change your category/topic until you do. Typically Billing & Subscriptions and "I don't recognize a charge" works for me.

This would be the acocunt being hacked page:

https://support.xbox.com/en-GB/help/account-profile/manage-account/compromised-account-solution

If nothing on there helps, click "Contact us" and then select your issue...if you can't get a callback option, "I don't recognise a charge" under "subscriptions and billing" apparently usually works