How do I solve a game that doesn’t play after installed ?

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Thabiso, Let's confirm some information and perform some tests, please.

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

After confirming, if it is as Completed, we will carry out some processes

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

Open the panel by pressing the Xbox button in the center of the controller.

Scroll right on the panel to the System area.

Select Settings.

Select Network.

Select Network Settings.

Select NAT Test Type.

Tell me what appears on this test, please

I remain at your disposal if you have any further questions.

But the pedophile doesn’t get any repercussion yep I 100% agree that’s how that should work not doing anything about the real problem that’ll solve it

Hello, ElijahLiddiard. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

IMPORTANT: Don't share personal information, including email addresses, gamertags, order numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I find it appropriate to ask some questions:

— Does your PC run Windows 10 or Windows 11?

— When did you acquire Game Pass, recently or have more than 48 hours passed after the date of purchase?

— Are you logged in with the same account on both the Xbox app and the Microsoft Store?

— Could you check if the subscription is active on that Microsoft account?

https://account.microsoft.com/services

— Are you trying to download the games from the Xbox app, or the Microsoft Store?

— What potential solutions have you tried to fix this issue?
Please describe each one.

I'll look forward to hearing your answers.

Regards,

Arturo.

Thank you, I asked this because you can still use Microsoft balance to purchase a subscription

But, you need to link yes or yes a backup payment method (needs to be billed and issued in the same country as your balance currency)

Once you link a valid payment method you can see the balance as the first way to pay and the money will be debited from your balance

Please note that this can’t be bypassed

Thank you for replying.

This is happening on my PC.
I believe I am using windows 11.
This is happening on the Xbox app and I am trying to redeem it with a regular xbox gift card.