How do I sign into my microsoft account on xbox.com without it signing me out?

Hi Matthew, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This can happen if there's an issue with your browser or something with your account security settings are not updated.

We can try a few troubleshooting steps, if they don't work, I highly recommend you contact support.

First, let's make sure your account security information is updated:

Sign in to your Microsoft account: https://account.live.com/proofs/manage/additional

Verify that your security information is correct and up to date, I also recommend turning on the 2-step verification.

Then, please, try accessing the site using an alternative browser or enable your browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

Verify that your browser is not preventing a login pop-up from the Microsoft site.

When a pop-up has been blocked, Edge will display an icon in your web browser's address bar.

If that still does not work, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

It's still me just with my real account.

Seems that while using Internet Explorer, xbox.com grabbed my Microsoft Messenger hotmail address (it was open in the background) and decided for me that I didn't have an xbox.com account so I didn't get the usual sign in screen, I got the sign-up screen.

Seriously?

Now I still can't sign out of the wrong account on xbox.com in Internet Explorer even running with add-ons disabled and turning off anything I can find that could be "autofill"

BUT!

I Can Sign In, and Out of the right account, this one, with GOOGLE CHROME!

How's that for you?

Looks like I'll be surfing a Microsoft's site about a Microsoft console using CHROME!

Too funny!

Hi Misses Quinzel! Thanks for moving the thread.

How do I sign into the child account? Xbox.com prompts me to enter my Microsoft account info, but that pulls up my game tag and not the child gamertag.

It's asking me to sign into my Microsoft account that I'm using now on my mobile to have access to play the game. I've registered it, thinking that's what the problem is but it's still asks me to sign in and connect online. How do I sign into gamer tag without
connecting to the Internet?

A Microsoft account and Xbox account are essentially the same thing. In order to sign in on Xbox, it requires a Microsoft account. If you don't want him to use your Microsoft account, you should create a child account for him.