how do I restore my Microsoft Jigsaw game?

This week, in Microsoft Jigsaw, I've lost access to all my previously purchased Jigsaw Classic Games. How do I restore them? I am a Premium Member.

Hi Mabelle,



Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there. There is also a
support sitefor the casual games you can look over also.



Thanks,

Brad

I run Microsoft Jigsaw under XBox on Windows 10. I tried using the Microsoft Settings ->Apps->Microsoft Jigsaw -> Move button to move the app to the D: drive. Doing this broke the app as discussed above. I tried the suggested procedure above -- I got
the Xbox to connect using my facebook accounnt; however, the jigsaw game continued to indicate that it would not connect to xbox.com.

I then again used the Microsoft Settings -> apps->microsoft jigsaw -> Move command to move the app back to the C: drive where it was originally. Now jigsaw comes up connected to xbox.com and I have my data restored from the server. In other words, it
works on the C: drive but not on the D: drive.

I had to get a new computer and I have a back-up from my previous one. I have downloaded two of the games I play from Microsoft Casual Games, but although the stats for one is up to-date, none of my puzzles from Microsoft Jigsaw and none of my accumulated
points are there.

How do I find these files on my back-up so I can restore my games? The internet here is dismally slow and I don't want to have to download them all over again.

Thanks

Gcggg

That would restore solitaire games, perhaps

It did not bring back nor show my purchased jigsaw puzzle packs.