How do I resolve error code 0x80860010?

Hi there Chris E.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with logging into your account.

Here are some ideas:

Check Your Internet Connection
Power cycle your modem or router by unplugging it for about 30 seconds and then plugging it back in. Restart your Xbox console as well.
On your Xbox, go to Settings > Network > Network settings and select Test network connection. Ensure that your Xbox is connected to the internet.

Clear Alternate MAC Address
Go to Settings > Network > Network settings.
Select Advanced settings, choose Alternate MAC address, and then select Clear. Restart your console.

Remove and Re-add Your Account
Go to Settings > Account > Remove accounts. Select the account you want to remove, then choose Remove.
After removing your account, restart your Xbox and go to Settings > Account > Add & manage to re-add your account.

Power Cycle Your Console
Press and hold the Xbox button on your console for 10 seconds until it shuts down.
Wait for at least 30 seconds before plugging it back in.
Press the Xbox button on the console again to turn it on.

Update Your Console
Go to Settings > System > Updates. If there is an update available, install it. Keeping your console updated can resolve many issues.

Reset Your Console (Keeping Games & Apps)
Before proceeding, ensure that any important data is backed up.
Go to Settings > System > Console info and select Reset console. Choose Reset and keep my games & apps. This option will reset your operating system and delete any potentially corrupted data without removing your games or apps.

Check for Xbox Live Account Issues
Log in to your Microsoft account to check for any account issues such as payment problems or security concerns.
Follow any prompts to resolve issues like expired payment methods or security alerts.

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

Found this online and it resolved the problem https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/error-code-0x80860010-on-...

Thanks but that is for windows. I am using an xbox series X.

Hi DanielW75! I hope you are well, delighted to be able to offer you my help!

I understand this problem Daniel, let's say it is common, but it has a solution, don't worry, I will do everything possible to help you. Below I will leave you some steps to follow:

The first method is to reset the store.

I request you to follow the steps below to reset Windows Store:

1. Press “Win ​​Logo” + “R”.
2. Type: WSReset.exe and press “Enter”.
3. Restart the computer and check.

The second method run the Windows app troubleshooter for Windows 10.

Run the Windows Applications Troubleshooter at the following link:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

As a last step, if the rest did not solve the problem, you can try creating a new user account and see if it solves the problem. See the steps below to create a new user account:

1. Go to the Start menu and then click Settings.
2. Choose Accounts and then select Other User Accounts to the left.
3. Select Add an account.
4. Enter a username and press Next.
5. Click Finish.
6. Sign out of the current account and sign in to the new account.
7. Check if the problem persists.

Credits to: https://answers.microsoft.com/en-us...ps-store/3d3dbad9-0b53-45ce-8151-2bba24209d0b

Let me know if this information was useful to you, otherwise I will be attentive to continue helping you!

Best regards,
Daniel.

im not having the problem with any games but I'm trying to log into my profile and the code popped up so I did a full shut down of my XBOX 1 S and it helped so if you don't know how to do a full shut down of the system all you got to do is is go to your
system settings go to down to power &startup hit the turn off or restart there you well see a tab that says full shut down and a tab that says restart hit the full shut down