How do I reset my son’s Xbox account password when I can’t remember my password and the...

Hi Troy! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your son's Xbox account.

The only option to recover your son's account and reset the password is by submitting a request via the account recovery web form:

https://account.live.com/ACSR?uaid=eadbff0c96ce4ed9935b7d36f1670425

According to a User Myke Ylaya who posted instructions on how to submit a recovery request via the account recovery web form: (https://answers.microsoft.com/thread/56a5a7e6-c569-4a7f-8d6a-eb8a1355e34d)

"You will also need an active alternate email where you can be contacted.

Note: Try to fill out the form on where you frequently use or usually sign in your account.

After submitting the request, you will be contacted on your contact alternate email within 24 hours. You will receive a reset password link that will take you back access to your account."

However, if your son's account has an enabled 2-step verification feature, I'm afraid the account recovery web form will not work and the only way to recover the account is by knowing the security information of your son's account to bypass the 2-step verification code.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Try this out.

Mister Gwyther

I can’t remember my WLID password. If you cannot remember your password, go to Account Password Recovery, and follow the instructions there to reset the password.

If opening that link doesn't work then clearing your cache on your browser might help.

like I said, I can’t reset my whole console because I don’t remember the email accounts and passwords associated with sharing Xbox live into my account. I need more options to fix this persisting issue, please.

Your Microsoft account password Help:

If you can’t remember your Microsoft account password, you can reset your password online. In a browser, go to
account.live.com/.../reset and enter the email address for your Microsoft account. You will be given different options to have a password reset link sent to you.

If you can’t reset your Microsoft account password by using the reset options provided, you can recover access to your Microsoft account by completing an online account recovery form. To do this, go to
https://account.live.com/acsr and follow the steps to complete the form to recover your account.

For additional information about resetting or recovering your Microsoft account password, see Microsoft account password forgotten.

Hello

Your Microsoft account name

If you can’t remember the name (email address) of the Microsoft account associated with your Xbox Live account, see Find your Microsoft
account.

Your Microsoft account password

If you can’t remember your Microsoft account password, you can reset your password online. In a browser, go to Reset your password and enter the email address for your Microsoft account.
You will be given different options to have a password reset link sent to you.

If you can’t reset your Microsoft account password by using the reset options provided, you can recover access to your Microsoft account by completing an online account recovery form. To do this, go to Recover
your Microsoft account and follow the steps to complete the form to recover your account.

For additional information about resetting or recovering your Microsoft account password, see Microsoft account password forgotten.