How do I reset an Xbox so I can get my old account on it and set it up the way I want it set up

Hi Jason.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I inform you that here in the community, we are all users and do not have access to your data and account. We can only offer you advice based on our knowledge and experience.

I'm sorry, but we cannot send emails or view personal information. I can guide you on how to reset your console.

To reset you Xbox:
Press the Xbox button to open the guide, and then go to Profile & system > Settings > System > Console info.
Select Reset console.

You can choose between resetting and removing everything or resetting and keeping games and apps.

Reset and remove everything restores the console to factory default settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps, will be deleted.

In your case you must choice to remove everything

Further information at
https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

I hope I've been helpful.

Kind regards
Renato

Hi Delmario, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Yes fifa is listed my order history on my OLD ACCOUNT.

i dont'n wanna use it any more. I created new one and want to set this up.

(the first account is learning how everything working and it is mess up)

Old account---no set up Home console.

new account----Home console set up

I just bought a new xbox and when i set my email up it put my new account on the xbox and im trying to get my old account bk how do i do that

Hello Paul Greene1,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're having trouble connecting your Xbox. To retrieve your setup code, please follow these steps:



1. Turn on your Xbox and go to the "Settings" menu.

2. Select "System" and then "Console info".

3. Your setup code should be displayed on the screen.



If you're still having trouble connecting your Xbox, please let me know and I'll do my best to assist you further.

YanYannn
Microsoft Community Moderator