How do I replace a bumper for my design lab controller

The bumpers are really bad. I took the control pad out of my replacement console back to Game because of a dull/sticking left bumper, and the replacement was exactly the same. The worst part about it though is that the Game employee tried to pass it off
as being by design, lol. Fortunately they still had the control pad I had with the previous console (which was originally a replacement control pad for a faulty left bumper, lol) in the back so I just got them to give me that and promptly showed him how much
of an idiot he was when I showed him how the left bumper should feel.

This controller was delivered 2 days ago from the microsoft design lab. How do i do a return?

Okay, how do I go about doing that? This is a custom built controller through the Xbox design labs.

Hi SuspectedFlyer7,

Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
you may find useful in regard to Design Lab controllers:

Xbox Design Lab and Xbox Design Lab controller help

Design Lab Controller Frequently Asked Questions

As you're having an issue with a design lab controller, you may wish to go ahead and
request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

I hope that this information helps you out a bit more!

Hey there Dabster,

Sorry to hear that your Design Lab controller is acting strange, but am glad that you're taking the great advice provided by our awesome Ambassadors to get it replaced.

Just a heads up, the Design Lab controllers do have a 120 day warranty that will cover it and you should be able to get it replaced. Bear in mind that since it is a custom design, the process for replacement of it will take a bit longer than a standard,
or even Elite, controller because they'll be remaking your specific design. Just know that your patience is greatly appreciated while we get everything back to your specs.

You can find more information regarding the Design Lab controllers in our
Design Lab controller FAQ page that may help you out in this process as well.

Since there is no further resolution and in an effort to minimize repetitive answers we will be locking this thread, but if you have any further questions or concerns feel free to come back to the Xbox forums.

We hope that the process runs smoothly for you and wish you the best!