How do I remove a parent account without having its email

Discus and support How do I remove a parent account without having its email in XBoX Accessibility to solve the problem; I made an account for testing games without messing up my mains stats but it has a parent account that I made but lost the email and password to please... Discussion in 'XBoX Accessibility' started by Bryan Worden, Jun 26, 2025 at 8:23 AM.

  1. Bryan Worden
    Bryan Worden Guest

    How do I remove a parent account without having its email


    I made an account for testing games without messing up my mains stats but it has a parent account that I made but lost the email and password to please help

    :)
     
    Bryan Worden, Jun 26, 2025 at 8:23 AM
    #1
  2. SweetMonet Win User

    How do I remove a parent account without having its email

    Hi, Bryan! It's my pleasure to assist you with this today.

    Please know that due to account privacy policies, the steps outlined below will guide you in attempting to find and recover your account.

    Important: Please read the instructions carefully.

    Account recovery requires access to the associated email. Without it, retrieving the account will not be possible. For more details, please refer to this link on how to locate your Microsoft account email address:

    https://support.xbox.com/en-US/help/account-pro...

    As stated in the information provided, to access your Xbox account and other Microsoft services, you will need the email address and password used to create your Microsoft account. Even if you know your Gamertag, Xbox Support cannot provide this information for you.

    If you're looking to recover your account using an alternate email or phone number associated with your main email, you can attempt this method here:

    https://account.live.com/username/recover

    Once you have identified the email address, you can fill out this form. You just need to provide as much accurate information so that you can verify your account.

    https://account.live.com/acsr

    The email contains sensitive information, and specific security measures must be followed to protect this data. Non-compliance with these regulations can lead to substantial fines and legal problems. To ensure that the rightful account holder is initiating the recovery process, the steps outlined above are the only means to locate or recover your email.

    I hope this helps! Let me know if you need any further assistance.

    Thank you!

  3. Hurlamania Win User

    Can't access parent account - help urgently needed?

    If the email is expired it should promp you for updated information also if you log into hotmail with the email and password it will reopen the email. but will still prompt on xbox for a new email address. so your parents will have to do it, there is no
    way to access your parent account without your parent doing it. I think that may get straiter to your point...
  4. Need asap help Win User

    I created a newq account since my previous 1 has been hacked and the hacker removed my email so i cant access it now what can i do and what does he have acces on

    i have found the disturbancy how do i remove it its an email ive never seen and its associated with my email

    how do i remove it

    it says the following usernames are associated with my username and that username isnt ours how do i remove him
  5. ds2198 Win User

    Parent account e-mail changed. Can't recover parent password because it sends it to the disabled email address. How can I change the e-mail to the current parent account?

    I'm having the same issue. I can access my account on here but have 0 access to the parental email/pass.

    Is it possible to somehow still use my account without the parental email?
  6. Rodrigo Oliver Win User

    How do I remove a parental email from my account?

    Hi LaceyErickson, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account.

    This promotion removes the Family Settings and Xbox Live restrictions.

    Please, follow these steps:

    Sign in to Xbox Live by using the account that you want to change. https://account.xbox.com/Settings

    Go to Settings and then select Account.

    Select Promote Child Account.

    Follow the on-screen instructions to promote the account.

    I hope this helps.
Thema:

How do I remove a parent account without having its email

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