How do I reinstall the Add-On Character packs for LEGO Star Wars: The Skywalker Saga?

Hello, Starformer724. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Yesterday Xbox had a major server issue which affected everything from buying/downloading games and DLCs, games asking to be purchased again, payments being refused.

Their servers are not back to normal yet and lots of users are complaining they're still having issues. Would you please wait a few hours to see if things get back to normal again?

To follow Xbox server status, please go to:

https://support.xbox.com/en-US/xbox-live-status

If problem still persists after Xbox servers get back to normal, please let me know.

Did you preorder the disc version or the digital ? The digital comes with the Classic Obi-Wan Kenobi character, the disc version does not. Also, the storm trooper pack is available now for digital preorders but will be available to disc preorders on May 4th. DLC's will be coming on different dates and should automatically download when available. Use this site for more info on release dates: https://gamingintel.com/all-lego-star-wars-skywalker-saga-dlc-characters/ So the DLC packs available today for:

• Disc Deluxe preorder : Solo and Mandalorian season 1
  
• Digital Deluxe preorder : Solo, Mandalorian season 1, Classic Obi-Wan, Trooper Pack
  

I preordered the digital deluxe so here is a picture I took of the packs I have installed. If you have the digital and are missing any packs here are the links you can use to remotely start the download on your Xbox. I had to do this for the Storm Trooper Pack.

• Character Collection Pack (includes Storm Trooper DLC)
  
• Classic Obi-Wan Character
  

Hello, ClutchTag4. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Rest assured that you will not need to pay for it again.

If you go to the Microsoft order history page, do you see the order there? Is it showing as completed?

https://account.microsoft.com/billing/orders

The Deluxe Edition of LEGO Star Wars: The Skywalker Saga includes 7 downloadable content character packs:

The Mandalorian Pack 1

The Mandalorian Pack 2

Rogue One: A Star Wars Story

Classic Characters

Solo: A Star Wars Story

Star Wars: The Bad Batch

Trooper Pack - Get day one access to this pack by pre-ordering the game.

Which one of them you are not being able to download and is asking for you to pay again?

C:\Users\"usersname"\AppData\Roaming\Warner Bros. Interactive Entertainment\LEGO Star Wars - The Skywalker Saga\CRASHDATA

You will find folders for all your crashes with the crash info in xml format

Hello,

I had already tried a new windows install, and with a different user. The result was the same.

As asked, i have submitted this problem through the Xbox App on December 16th with the title:

"Lego Star Wars Skywalker Saga crashing on startup"

Thank you