how do i refund a Minecraft gift?

Hello Darkwolf,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

I understand you would like to refund the gift. Do you mean he cannot claim it because he is from a different region? Givers and recipients must always be in the same country or region for the gift to work.

You can request a refund for an unredeemed code. To do this, login your account in here https://account.microsoft.com/billing/orders/ , find the gift, and select Refund information.

For your reference https://support.xbox.com/help/subscriptions-bil...

I hope this helps. Please let me know if you have any more questions or concerns about this.

Regards,

Belle

I see, in this case you will have to contact support so they can help you refund the gift as it's not showing up in the refund page. https://support.xbox.com/contact-us

For reference on Minecraft refund policy https://help.minecraft.net/hc/en-us/articles/36...

it doesn't show up. I bought it on the Minecraft website

Thanks for confirming! You purchased the gift through Microsoft/Xbox Store, right? How about in here, can you check if the gift will show up? https://support.xbox.com/help/subscriptions-bil...

I don't see the refund option and it only been a week since I bought it so I should still be able to