How do I redispute charges?

Shane Taylor2 · Oct 21, 2023

My account is sitting way in negative balance because a dispute got denied. This charge wasn't me. The name all over the disputes show a different name and IP adress than me so why am I getting stopped, this is fraud. This person took 400 dollars from me that I did not have.

:)

Darhyl Amizola

Hi Shane! I'm more than happy to help you!

I'm sorry you are experiencing purchases without your consent on your payment card. No worries, let me help you sort this out.

If I may ask, may I know where did you dispute the charges?

I just want to confirm, did you try to request a refund for the unauthorized purchases via the refund web form, and your refund got denied, is that right?

Also, do you mean that someone used your Microsoft account to purchase on the Microsoft store without your consent, is that correct?

Just a gentle reminder that we are only Xbox gamers here in this community forum. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Best Regards,
Darhyl

DeniqL

Hmm it seems like that Scott

Scott Christmas

The headset was on paired and working fine , it was put on charge this morning left for 6 hrs and then would not turn on or do anything??

FernandoCarvalhoPV

I understand. Yes should have access normally.

FernandoCarvalhoPV

Yes. But you can repurchase the content in the store. The game save you don't lose if it's in the saved cloud.

How do I redispute charges?