How do I redeem points if my phone number gets declined

If you're getting that error when you're trying to make a purchase, you'll need to contact Xbox support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi Kevin!

Please be advised that due to our account safety and security, only us the owners have the ability to recover and verify ownership of our accounts. In this case, the recovery procedure has to be done from your end.

Are you still able to sign in your account to https://account.microsoft.com/ website? Does it still accept your password?

Learn more about account recovery here https://support.microsoft.com/account-billing/h...

I have the redeem card with me , how do you phone them ? o you gys have any numbers ?

Thank you for taking the time to post this on the Xbox Forums.

As you have already been provided with the best response in regard to this topic, we will now be locking this thread.

If you have any other questions or concerns that differ from this matter, please, feel free to create a new thread and we will cater to you there.

Thank you for being part of the Xbox Family and we wish you a wonderful day.

1. Sign in to your account using your existing alias and password.
2. Go to Your info at the top of the page.
3. Select Manage how you sign in to Microsoft.
4. You may be asked to verify your account before changes can be made. Follow the instructions provided to select your alias:
   • Select Add email. You can create either a new Outlook.com email address or add an address that you already have. Then, select Add alias. You’ll be returned to the previous screen. Select Verify and
     follow the instructions provided.
   • Or, select Add phone number. Enter the phone number you want to use, and then select Next. When you add a new phone number, we'll send a text message to that number to verify it. Enter the code in the text message, and
     then select Next.
     Note Email addresses and phone numbers that are already an alias on another account can’t be used.
     

It can take up to 48 hours for the change to be implemented across all Microsoft services. If you sign in to your Microsoft account on an Xbox One console by using your Kinect sensor, you might temporarily
be asked to manually sign in with a controller. If you're still being asked to manually sign in after 2 days, try removing your account from the console and then adding it back.
You can use any email address or phone number you have listed as an alias to sign in. To make it harder for someone to break into your account, change your sign-in preferences to turn off any alias
you don't want used to sign in.