how do i recover my minecraft account?

Hi Kenzie!

I am sorry to hear about what happened. Since your Mojang account was already migrated to a Microsoft account, you really have to recover the Microsoft account itself and Minecraft support won't be able to assist with that. Since you mentioned that your email was changed, you cannot use your original email address to recover the account. You need to know the current email or the hacker's email that was used to replace your account email in order to begin the recovery. Without it, unfortunately, we cannot start the recovery process.

You may try to check your emails or email history for possible traces of the hacker's email address so we can start the recovery. We need it to fill out the recovery form here https://account.live.com/acsr

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Rait

As you don't remember your account email, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team https://account.live.com/acsr

You can try all the emails you remember or if you had a phone number attached to the account, you can use that too.
Sadly, an account cannot be recovered with the gamertag alone.

Also, you could try alternative methods to recover your account here:
https://support.microsoft.com/en-us/account-bil...

Please note that regular no one here including Microsoft Support is capable to send password reset links for security policies

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

Hi Adarxha. My name is Kyle and I'm an independent advisor.

When a Microsoft account gets hacked, you must act quick to recover it. If it's not recovered in 30 days, or the account's security information is changed, it is sadly not possible to recover the account.

Additionally, if your Minecraft account was hacked before Microsoft account migration, it is too late to recover the Minecraft account at this point.

To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process: https://account.live.com/acsr

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Hey Mason, I have been having the same issue with my account but instead of 4-5 days its been around 2 and a half weeks for me. Microsoft sent me the emails for recovering the account after verifying that I was the rightful owner however, my account has continued to stay locked. Its ridiculous cause for a situation like this you can't even speak with anybody to help fix it.

To try to help you out with verifying your info for the account let me tell you this:

- Only put the info that you know is currently present on the account

- If any info has been deleted from the account(like a phone number or a debit card), don't put it in the form just leave it out

Overall, just try to put only the info that currently resides on the account and DON'T give up because from personal experience it took me about 6 times before they finally verified me as the account owner.

Nonetheless, if I am able to find a solution to get my account unlocked and regain access to it, I will come back to this post to see if I can help you to gain access to your account again.