How do I recover my Microsoft Account with a changed email address?

bltstephen,

I had to do the same thing about my email address a while ago. The steps on how to do this are outlined at "How to change the
email address associated with your Microsoft account". I recommend doing this first and making sure everything works before making any changes to your gamer tag.

support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

SA

Hi there,

please see this link on how to change the primary email address for your Microsoft Account (and Xbox Live Account)

https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

It will have all the steps on how to change your email address, keep in mind that this procedure does require you being able to log in to your Microsoft Account, if that isn't possible then please follow the steps mentioned on that same page on how to recover
the account etc.

Let us know the results

Hi Dennis,

Thanks for reaching out to us with this issue. I'm sorry that you seem to be having some difficulty in updating your account alias. If the email address that you wish to use has already been taken by another account that you don't have access to, then you
would not be able to choose to use it as the primary alias on your existing account.

That being said, you can always use a different email address that you do have access to as a new alias (email address for log in) on your current account or create a new email address to do so. I'm including some links in this post that may be of use to
you in changing or updating your email alias or recovering your password.

Recover and reset your lost Microsoft account password

How to change the email address associated with your Microsoft account

I hope this helps out and please let us know the results!

No Microsoft employee will tell you a Microsoft account email address. Doesn't matter how much "proof" you send them.

Do you know the password but not the email address of the account?

If you have access to an alternative email address or phone number of this account, you can use them to recover the email address at:

https://account.live.com/username/recover

To change the email address on an Xbox profile, you will have to change the email address on the Microsoft account (which is associated with the Xbox profile).

Read here on how to do that: https://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-accou...