How do I recover my account with 2 step verification

Hello Calum, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.

Not a Microsoft employee.

Recovering an account with two steps verification enabled needs a different kind of process. You can try all the possible ways by following the steps provided in this related post:

https://answers.microsoft.com/en-us/outlook_com...

It should be added that, if 2 step verification is turned on, then you can't recover your account that way:

"Note: If you've turned on two-step verification, you can't recover your account this way"

In theory, if you activated 2 steps verification is not possible to access your account unless you have access to the 2 verification steps information/device, so you should not need anyone to recover your account

If you have 2-step verification enabled, you won't be able to recover the account this way. Sadly, if you can't access any of the security methods on the account (email address or phone number), then it won't be possible to recover your account.

Lavinia,

Recover your account

What Microsoft account are you trying to get back into?

Email, phone, or Skype name

Note: If you've turned on two-step verification, you can't recover your account this way.

^

Please see above. Says note: if you have turned on two step verification you cannot recover this way. I sent information to you that verify my account. You blocked it out.