How do I recover my account in this situation?

Hello again, I regret that they are referring you to the Forum, because as I mentioned, here we do not have the means and tools that they have.

Try contacting them again to see if they can help you.

Hello again, if you filled out the recovery form but still have not recovered your account, in this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However the ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Helloy Abdelghafar, usually in situations like yours where you can't enter your password, the ideal is to try to recover your account using the account recovery form below.



Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

they didn't help me they said the exact same thing go to the forum

I can't explain that to them there is no option