How do I recover my account if It doesn't exist?

Hi there Zianaa.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a compromised account. Please keep in mind, this is a user forum, we are not Microsoft.

The transaction ID cannot be used in recovery, you must use the tools provided by Microsoft.

The first idea to find your email is to directly log into your account with your phone number.

You can find your username using this recovery tool: [https://account.live.com/username/recover] by inputting related data.

If this does not work, you can try to look for email receipts on alternative accounts or find accounts you made be logged into on different services.

Once you have found the new address, you can recover the account using the Account Recovery Form: https://account.live.com/acsr]

Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day everyday until your regain access to your account. Repeating this will increase your odds of recovery.

Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

I hope this helps!

Let me know if I can be of any further assistance. -Lumie

Hi,

I tried the recover my account option, but the message is: "your account doesn't exist".

The issue I am having is that i can't recover my account or reset the password. It just simply does not exist as an email atm.

That Microsoft account doesn't exist. Enter a different account or get a new one.

So I have no idea what to do to get it back.

I understand, though how am I to recover the account using the account's email, considering the fact that when i enter the accounts email on the recovery form, it states 'this microsoft account doesn't exist'.

I'm not sure how to get past that hurdle, to speak to someone on the live team.

I'm having a similar problem. The e-mail that my parents used for the parental controls stuff no longer exists and my parents and I do not know the password so we can change my account to an adult one. Whenever we try to recover the password it sends it
to the e-mail that doesn't exist anymore, the security question doesn't work, and the customer support function went around in a circle and told me to recover it via sending an e-mail to the nonexistent e-mail account. Some help would really be appreciated.