How do I recover an old account that uses the same email address?

Discus and support How do I recover an old account that uses the same email address? in XBoX Accessibility to solve the problem; I couldn't sign into my account and tried everything I new to do it. Eventually I somehow made a new account with the exact same email address... Discussion in 'XBoX Accessibility' started by Lubgis Fettawatter, Yesterday at 10:03 AM.

  1. How do I recover an old account that uses the same email address?


    I couldn't sign into my account and tried everything I new to do it. Eventually I somehow made a new account with the exact same email address expecting everything i already had to be on that new account. It was not as expected. I tried redownloading the Minecraft launcher for this account not to have Minecraft when i had it downloaded already on the computer and to the old account that used the same address. now I'm down 30 dollars as well as progress and other things i had on this Microsoft account with a fresh and practically useless one. Is there any solutions.

    :)
     
    Lubgis Fettawatter, Yesterday at 10:03 AM
    #1
  2. kucfer420 Win User

    trouble with old xbox 360 profile

    Thank you for your swift response!

    However, to link my old email address to my hotmail account is not possible as i can only link other hotmail email addresses to my hotmail account.

    I tried to recover my old email address and was informed by the email address provider that it was not only deactivated but also terminated and not recoverable as i havent used it in 10+ years.

    Is there any other way to help change my old xbox live email address? Perhaps microsoft could change it manually? Given that i can verify that it is my account via Identification card, phone number or facebook as i use the same email address there as i do on my xboxlive account.
  3. BusyNebula Win User

    Can i get some help please?

    It sounds to me like you have also forgotten your original email address. If you created a new account with the same email address as your old account, it would have told you to use a different email address because your old one is still active. Do you
    have that original profile on your xbox console? If so double check the email address, Settings>Account>Your Information. That email address is tied to your original gamertag and has to be used to recover that gamertag and all gaming info.
  4. XBF Leo G Win User

    How am I supposed to get my old Xbox360 account back?

    Hello DarkSpawn569,

    Thanks for posting on the Xbox forums. We understand that you are interested in recovering an old Microsoft account that you used to use on Xbox 360. It's great that you remember the email address to your account. The first step to recovering an account
    is knowing the email address that is used for the account. You can change the email address that is used to log in to the account after you recover your password. We have a support article that explains

    how to recover your password
    . Be sure to let us know the results DarkSpawn569!
  5. Lucas Lauer Win User

    How do I recover the email for my account if I'm not signed in?

    No Microsoft employee will tell you a Microsoft account email address. Doesn't matter how much "proof" you send them.

    Do you know the password but not the email address of the account?

    If you have access to an alternative email address or phone number of this account, you can use them to recover the email address at:

    https://account.live.com/username/recover
  6. DarkSpawn569 Win User

    How am I supposed to get my old Xbox360 account back?

    Hello ,

    Thanks for posting on the Xbox forums. We understand that you are interested in recovering an old Microsoft account that you used to use on Xbox 360. It's great that you remember the email address to your account. The first step to recovering an account
    is knowing the email address that is used for the account. You can change the email address that is used to log in to the account after you recover your password. We have a support article that explains

    how to recover your password
    . Be sure to let us know the results !
    I don't have access to the email the account is linked to, Time Warner Cable had control of the email when they merged into Spectrum, so I lost the email and it was before 2 step verification was a thing. All I have is the email the account is linked too
    and the Gamertag.
Thema:

How do I recover an old account that uses the same email address?

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