How do I receive a refund for a transaction that wasn't recognized

Ace _22 · Sep 26, 2023

I purchased the deluxe version of Minecraft and an error popped up saying that there was an issue on Microsofts end, I tried and tried multiple times and the same error showed, hence I couldn't get the game, later I received notifications saying that multiple fees had been deducted from my bank account. I go check my Microsoft store and the game still isn't bought and theres no record of any transactions.... I lost all the money from the different times I tried purchasing the game but didn't even get the product.... please what do I do

:)

Nkosana23

Hi. My name is Brilliant and I am glad to assist today.

Since the charge is not shown on your Microsoft Account, here are a few tips to assist you investigate the charge billing.
1. Check your bank statement. If the charge is not from Microsoft, contact your bank for assistance with where the charge comes from.

2. Check your order history on account.microsoft.com. Select "Payment and billing" -> "Order history". Compare your purchase to the charge in question. Check the order history for each Microsoft account connected to yours. It is possible you may have purchased with another account.

For more details on how to follow the above steps in investigating a billing charge, kindly use the following link: https://support.microsoft.com/accou...icrosoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

I hope this helps resolve your query.

UNK Teknique

No one in the forums can answer that question. No one here, not even support have access to your account via the forums. You will need to go to the Enforcement website at enforcement.xbox.com to have any action taken. You also should have received an email
at the address associated with the suspended account.

Seems to be a focus the last few days on suspensions for refunds. The point is, the disclaimer when buying digitally is serious when it says "no refunds". Maybe someone on the account has received other refunds?

Im the only one on the account, and receiving the refund was authorized. If i got suspended for that transaction they should've emailed me with the specifics. I didnt even fight the transaction, I asked if i could get refunded but it wasn't a problem if
I didnt.

XBF Erick C

Hey there FlatColt2900601,

As mentioned by xcor, these duplicate transactions are usually refunded automatically as they are recognized by the system.

Alternatively you can submit a refund request just incase the refund is not automatically processed.

Request an Xbox digital product refund

I hope this helps.

ObeyedRapier079

I called Microsoft today after figuring out it was a lisencing issue. It turns out despite having a transaction code and a proof of purchase I will not be receiving a the lisence for Destiny the Collection or a refund. Feeling very cheated, not going to
do online transactions anymore, re-thinking if I will be buying into Xbox anymore...

Francia J.

Hi Sandrapooley, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You can check all Microsoft accounts where the charge may have been coming from and if ever there are no transactions in any account that you have you may need to reach out to your financial institution to report the fraudulent charges.

How do I receive a refund for a transaction that wasn't recognized