How do I package a controller return without getting it sent back to me?

KojoGotMojo · Jun 29, 2022

Hi I've been trying to get into contact with a real person to give me a real answer on how I get my controller repaired. I have valid warranty under the 2 year manufacturers warranty. I've been trying to get past your AI "helper" that does not understand me.

I sent the controller back in packaging with the service number written on top. (as per the guide) It was sent back to me, so I did everything correctly and you have not done your end of the deal and with this customer experience I feel as though I'm getting isolated. I've been using Xbox products for 18 years now and now I'm considering to change since you treat loyal customers like this.

Please contact me if you want a keep a customer

:)

XBF - Tali

Hello,

Thank you for contacting the Xbox Support forums. I understand that you are attempting to submit your controller in for repairs. To best assist, please view: Getting your Xbox device serviced | Xbox Support for steps on how to service an Xbox device/accessory. Once you log into your account, you will have the option to submit a service request for any device(s) you have registered for warranty.

Once your request has been submitted, you should receive an email to the email attached to your Xbox account for additional assistance. Typically, you will receive the shipping label and will need to drop the device off at the postal service that the label was created for.

If these are the steps you have taken, please answer the following questions:

- Did this include a shipping label?

- Did you receive an email with the shipping label attached?

- Was the box you used free of any previous labels that may cause a package to be returned to your home?

- Which postal service was used when the device was to be shipped out?

Thank you,

-Tali

D414

The controller was sent back to microsoft then on it's journey back to me it was lost.

I need to talk to someone to find out where it is. UPS say the package was sent back to microsoft.

How do I talk to someone about this?

Smwutches

It would be best for you to create a new thread and give details for your issue in order to receive the proper assistance.

Smwutches

Your responses are not relevant to this thread. Again, for proper assistance, you would want to create a new thread detailing your issue. I would also suggest you read the forum guidelines as well.

eriennexton

I'd suggest spamming the Xbox Live Support Chat, with the actual agents, that for some reason only show up between 8am and 4pm now. (Strange, I think, considering that they would surely live in different timezones. Hmm...)

Anyway, if you really press them, I think they'd eventually have to give you the time of day, you know?
It's hard to get the xbox and Microsoft support to actually take you seriously as a customer with an issue, sadly.

I wish you the best with your issue, though.

How do I package a controller return without getting it sent back to me?