How do I make a complaint about poor agent service?

I believe you can only "rate" him/her after the chat is closed. When i did one, i had to chose a rate between 0 and 5 stars and i had to leave a comment. Maybe someone knows another way, but i believe you can only complain here leaving a feedback, but
it would be general feedback, unless you specify it: https://beta.support.xbox.com/contact-us

Hi,

I think you mean a 'compliment', not a 'complaint'. I would advise you to check your email. You should get something back from Microsoft asking how they did. If you do, you can use this to give your feedback.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello CapabilityBrown, I sorry that this situation is occurring, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data nor your account, unfortunately the best way for you to get some information about your control, or the shipping label is with xbox support, but please contact via chat and ask to continue your process.

When you opened the warranty service order you must have issued a number, pass that number to the agent, and it will continue the procedure.

https://support.xbox.com/en-us/contact-us

Hi,

In the end I had to cancel my order, and re-create it. This time I got a link to a label. Pity someone couldn't figure out that the process had failed somewhere the first time.

Anyway, the label is a UPS label, which I was directed to use and bring to UPS collection point. No good to me as there are no UPS collection points, or locations where I live. In the end I had to phone UPS and (after being told that there must be some error with my address), I finally got to speak to an agent, who has arranged a collection (by another courier) tomorrow.

All of this goes to show that a process may work well for the majority, but when it comes to remote locations, there doesn't appear to be a way to customise returns.

I would like this fed back to Microsoft, but there doesn't seem to be a conduit for that. It will certainly make me think twice about ordering from Microsoft store again. Just glad it was a controller, and not a laptop, etc.

Many thanks for your time taken to respond. I will bear it in mind for the future.

Kind regards.

My complaint is about the service, and the fact that i still cant get live. How does that not make sense? Getting hung up on is a valid complaint, someone interjecting their opinion of what i should do on fathers day isn't right in any customer service environment.
I fail to see how my complaint is weird just because its not about my xbox? Terrible customer service is a completely valid reason to complain.