How do I long into a Xbox account with that does exist anymore?

Discus and support How do I long into a Xbox account with that does exist anymore? in XBoX Accessibility to solve the problem; My brother made my Xbox account many years ago but the email he used must have been deleted as some point(it was an Outlook email). And because I... Discussion in 'XBoX Accessibility' started by James Staton1, Jan 22, 2025.

  1. How do I long into a Xbox account with that does exist anymore?


    My brother made my Xbox account many years ago but the email he used must have been deleted as some point(it was an Outlook email). And because I haven't logged in to the account in a while it asked me to sign in, but I don't know the passcode so when I try to use the email it doesn't work, I've tried the account recovery but I simply don't have enough info for it to ever work. I'm desperate at this point so can some real person genuinely answer if it is possible at all to long into this account(every game I've ever played for the past 7 years of on that account).

    :)
     
    James Staton1, Jan 22, 2025
    #1
  2. Lumie Helps Win User

    How do I long into a Xbox account with that does exist anymore?

    Hi there James S, I am Lumie and I would love to assist you today.

    I am so sorry you are having issues getting into the account.

    If the email the account was using is deleted and you do not know the password then it is very hard to recover. Most the information found on the topic suggest that the only way is to communicate with Xbox support directly here: [https://support.xbox.com/contact-us] as the normal means for recovery are not valid. You can use the chat feature.

    I hope this helps.

    Let me know if I can be of any further assistance. -Lumie
  3. Farscape247 Win User

    I downloaded an update, Now my games are gone!

    Can I still get the games if my original Microsoft account is deleted?
    how do you mean deleted, if the account does not exist anymore then no, if you sign into the xbox with that account that owns the games then yes.
  4. Wille M. Win User

    Account does not exist anymore

    Hi, Grisern,

    For security purposes, there is no way to view the complete email, this is by design.

    Again, I'm so sorry this happened to you. As a tip, always try to keep your account security information up to date to avoid these types of attacks.

    In that case, you'll need to use the support option mentioned in my first answer.

    Hoping that everything works out for the best. :)
  5. Grisern Win User

    Account does not exist anymore

    So i found out that my account has been stolen by a rambler.ru email adress. and i was wondering if there was any way of finding out the remaining digits for the email adress since i have the first 2
  6. Wille M. Win User

    Account does not exist anymore

    Hi, I hope you're doing great out there.

    I'm Wille, an Independent advisor and I am here to help you with your concern.

    I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

    It looks like your account has been hacked. It is very common for hackers to change the account alias, and remove the one you created.

    When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

    Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

    Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

    I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

    https://support.microsoft.com/en-us/account-bil...

    https://support.microsoft.com/en-us/account-bil...

    Hoping that everything works out for the best.

    I hope I helped you. Hugs!
Thema:

How do I long into a Xbox account with that does exist anymore?

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