How do I know what happened to my Xbox?

Oh ok. I just thought they'll email me saying they repaired it or are sending me a new one

Hello Pizzavessel14, My name is David. I am an independent advisor, happy to help you today.

If you have not received any further emails from Microsoft after receiving shipping confirmation, your Xbox may have been repaired and returned to you. However, if you are still having issues with your Xbox, I would recommend contacting Microsoft support for further assistance: https://support.xbox.com/help/hardware-network/warranty-service/getting-your -product-serviced

I hope this helps!

Best regards.

No, don't worry, any concerns regarding that issue should be communicated with technical support through that link

Hi Juan! I'm more than happy to help you out!

There could be an issue with your console. Please try to perform the following methods:

1. Power cycle your console

Turn off your console by holding the Xbox button  on the front of the console for at least 10 seconds.
Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

Note: If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure you hold the power button for at least 10 seconds until the console completely shuts down.

After you have completed the previous steps to power cycle your console, try to restart your game.

2. Test your network connection

Press the Xbox button  to open the guide.
Select Profile & system > Settings > General > Network settings.
Note Any outages will appear under Current Network Status.
On the Network settings screen, select Test network connection. If the connection test is successful, your console will connect to the Xbox service.

Note: If you're prompted to update your console software, select Yes.

3. Try using a different profile

Press the Xbox button  to open the guide.
Select Profile & system, and then select Add or switch.
Select a profile other than the one you were previously using.
Now restart the game to see if it works correctly under a different profile.

4. Remove and re-add your profile

Press the Xbox button  to open the guide.
Select Profile & system > Settings > Account > Remove accounts.
Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.

Now download your profile again to create a fresh version of your profile data:
Press the Xbox button  to open the guide.
Select Profile & system, select Add or switch, and then select Add new.
Type in the email address and password that you use to access your Microsoft account (the same account you just removed).

Important: Make sure that you do not select Get a new account unless that’s what you want to do. If you select Get a new account, you will create a brand-new Microsoft account.

Follow the prompts as the console walks you through account setup steps such as privacy info, sign-in, and color preferences until you return to the Home screen.

5. Clear the local save from your cloud

First, delete the local save:
Press the Xbox button  to open the guide and then select My games & apps > See all > Games.
Highlight the game title, and then press the Menu button  on your controller.
Select Manage game and add-ons > Saved data.
Select Delete all to remove the local save of this game, then follow the prompts.

After you delete the local save, restart your Xbox:
Press and hold the Xbox button  in the center of your controller.
Select Restart console, then follow the prompts.

After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.
Try playing the game again to see if re-syncing with the cloud corrected the game problem.

To learn more about this, I have provided you with the link below:

https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

Please take your time and give me an update once you're done.

Kind regards,
Stephanie

Well after trying everything and nothing happening, I finally gave up and decided to face the likely truth that maybe I just need to get a new Xbox. Then, it suddenly turned on and it was on the troubleshoot screen, after trying to get everything to how
it originally was.. it was successful (or so I thought). Everything was super slow, it kept on crashing over and over, so I reopened the troubleshoot screen with surprisingly no issues and I just haven't been able to get it to work since. Bummer, but I'll
live. I may just need to get a new Xbox and that's fine with me as long as there are not any too difficult of a task or anything along the way. I'm also starting to reconsider my console choice, not saying it was Microsoft's fault or anything, but I've just
been wanting to test out a PlayStation once more for quite a while now since the Ps2 is the first console I've ever really played and that was just a very wholesome experience. Please don't leave hate comments, they'll be a waste of your time as I'm not going
to look at them. Thanks!