How do I know if a permanent suspension will end if it says indefinite

Permanent bans end in the year 9999 so if you are permanently banned you won't get unbanned in your lifetime unless you've filed for a case review (if eligible) & the ban is overturned,which rarely ever happens.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

For permanent suspension, according to the support site:

"A permanent ban blocks your profile from accessing the Xbox network from any Xbox console or device.

We don't take permanent bans lightly, and these types of suspensions are only issued after a thorough investigation determines that a severe violation of our Microsoft Services Agreement and Community Standards for Xbox has occurred on the service."

I apologize, but just a friendly reminder that for enforcement action there is a dedicated team that handles them which is the enforcement team. There is no direct contact with them, only by reporting and filing a case review.

To help you, I would recommend signing in to https://enforcement.xbox.com to get more details.

A case review is the only way to contact the enforcement team. If they upheld their decision, there is nothing else that can be done.

If the end date says it's indefinite, then that means it is a permanent suspension.

If they denied the appeal, then there's nothing else you can do.

If the end date says indefinite, then the ban is permanent.

All I want is for my child to be unbanned.

Another thing when you say an attack happened on his account.

Do you mean someone stole his sign in information and started doing stuff that would be against the code of conduct?

Did your son possibly give his account information to someone and they signed into his account and did stuff that shouldn't have been done?

We need more information on what you mean by your sons account was attacked?

And how do you know it was a permanent suspension? To find out for sure when you go to the enforcement site and look at the enforcement history for the account it should tell you how long the current suspension is for should have an end date if the end date
on it shows 12/31/9999 then yes it is a permanent suspension but if it shows less time then it would only be a temporary suspension.

If it is a permanent suspension those are not taken lightly their had to be something that was very egregious for them to do a permanent suspension.