How do I get the geft card

Hello Stopstreamers,

Since you are not a Rewards member, you cannot claim any prizes from our MyVIP Vault.

There is nothing to fix. If you notice the game prices are $ + tax as every item you purchase. The tax rate is based on the state you are located.

M3tal is correct. Unless you live in a country where VAT (Value Added Tax) is included in the price you must account for tax on all purchases. Sadly, when you purchase a gift card from a retailer you get charged twice for tax. Once at the store and then
again when you purchase a digital item. For this reason I tend to use a credit card or paypal for my purchases. This way I only pay tax once form my content.

Hi there Dono, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

First and foremost, it's important to note that this is a public community forum, and we are just players like you, trying to guide and help others.

With that being said, if the retailer where you purchased the code couldn't do anything about it, I recommend that you reach out to the Xbox Support team directly. They should be able to provide you with a replacement code after verifying your purchase. It's important to have the damaged code and proof of purchase ready when you contact them.

You can confirm this information using the following link:

https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution



I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Hi,Matthew! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting support

When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Note Please take a picture of the front and back of the card or take a picture of the receipt where the code is printed, so that support can verify the damage, as well.

If the code was purchased from another retailer, make sure to provide the same details when working with the retailer.

https://support.xbox.com/contact-us