How do I get status updates on a repair order

Discus and support How do I get status updates on a repair order in XBoX on Consoles to solve the problem; I put in a warranty repair for an xbox elite wireless controller on Dec 23. UPS picked up the controller on Dec 29 using the return label supplied by... Discussion in 'XBoX on Consoles' started by KirtonBroz11, Jan 17, 2022.

  1. KirtonBroz11
    KirtonBroz11 Guest

    How do I get status updates on a repair order


    I put in a warranty repair for an xbox elite wireless controller on Dec 23. UPS picked up the controller on Dec 29 using the return label supplied by microsoft. Nothing has updated in my micrososft account since then. Can I at least get confirmation that it has been recieved? There is a warning that the order will get cancelled if it isnt received within 30 days. just looking for a little info.

    Thanks

    :)
     
    KirtonBroz11, Jan 17, 2022
    #1
  2. Francia J. Win User

    How do I get status updates on a repair order

    Hi KirtonBroz11, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Just a friendly reminder though that we here do not have visibility or access to the service repair order nor your account details but it should be visible via https://account.microsoft.com/devices.

    You can also track the shipment through UPS, I got you a helpful link: https://support.xbox.com/en-US/help/hardware-ne...
  3. Arun96 Win User

    Repair Order status not updating

    Hey thank you I really appreciate the reply!
  4. SammyVS Win User

    Repair Order status not updating

    I'm Samy an independent advisor and I'll be helping you :D

    How are you, mate?

    There is a certain delay to update the order on the website when the device arrives, it doesn't usually take long to be updated. But if the device has already left your home and arrived at the repair center the repair order will not be canceled.

    I, unfortunately, cannot tell you if it will take a long time or give you a specific date.
  5. Arun96 Win User

    Repair Order status not updating

    HI, I'm good thanks, its just a getting a bit of a long time now without a controller almost 2 weeks since I have sent it off and still nothing not even an update on the order stage.
    Did this get resolved?.. I'm having a similar issue where it has been delivered to the Repair centre via UPS tracker but Microsoft have not updated my order status yet.
  6. Raees777 Win User

    Repair Order status not updating

    HI, I'm good thanks, its just a getting a bit of a long time now without a controller almost 2 weeks since I have sent it off and still nothing not even an update on the order stage.
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How do I get status updates on a repair order

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