How do I get product support from Microsoft for the "guest account PIN" issue?

Hello Codi Lambert,

Thank you for posting in Microsoft Community.

I can see that you are having issues with your PIN, let me see how I can assist you with this concern.

If you’ve forgotten your PIN and can’t access restricted console features, follow these steps:

1. When you’re prompted to enter your PIN on the console, enter any 6-digit combination three times.
   
2. Enter your Microsoft account password when prompted.
   
3. Select Make a new PIN.
   
4. Enter a new PIN, and then enter it again to confirm.
   

Please see PIN troubleshooting here: Manage a PIN for your Xbox profile | Xbox Support

Can you also share a screenshot to where you are getting this PIN error.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

I think this is more a question of “how do I make a guest account on 360 backwards compatible games” since I have this issue with all my 360 games on xbox one so is there a way to add guest accounts on 360 games when playing on xbox one? because from my experience it’s not as easy as adding a guest account on xbox one

Hi there,

the following link should show some steps on how to Reset a Pin for a Microsoft Account.

Link:
https://support.microsoft.com/en-us/help/4026196/windows-10-pin-sign-in-issues

The Pin on Console is a different one then the one on your Microsoft Account.

Hi Ai,

I’m sorry to hear that you’re having trouble logging in to Gamepass on your partner’s PC. I can understand how frustrating that must be.

The PIN that it is requesting is likely the Windows Hello PIN, which is used to sign in to your Microsoft account on Windows 11 devices. If you have not set up a PIN before, then you may need to do so in order to log in to Gamepass on your partner's PC.

If you’ve forgotten your PIN and can’t access restricted console features, you can reset it by entering any 6-digit combination three times, then entering your Microsoft account password when prompted, and then selecting Make a new PIN.

If you get a request to enter a PIN that you forgot, you can enter an incorrect PIN multiple times, and the device will ask you for your regular Microsoft account password. Then simply sign in with that particular password instead of using the PIN.

If you can’t go beyond the sign-in screen, you can select Forgot my password and follow the instructions. You can also check if the Set time setting automatically is turned on in your PC’s Time & language settings.

If none of those options work, you can try to remove your Microsoft account from your PC’s Accounts settings, then go back to the Xbox app and sign in with the Microsoft account you just removed.

You can also try to reinstall the Xbox Game Pass app or login in the Xbox Companion App first.

If you continue to experience issues, you may want to try logging in to Gamepass using a different device to see if the issue is specific to your partner's PC.

I hope this helps you resolve your issue. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

| Microsoft Community Support Specialist

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

see here how to manage the PIN

https://support.xbox.com/en-US/help/family-onli...