How do I get my purchases that I was charged for and never received

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Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator

Hi RubyCylinder ,



Thank you for posting to the Microsoft community.

Based on the description, it seems that you still never received the thing you purchase and charged for.

I'm glad you took the time to consider this for us so we can help you figure it out for you.



Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. When does the issue started?
   
2. Have you tried contacting live support?
   

Kindly check the link below and follow the steps.

Check your Xbox purchase history | Xbox Support

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Just to confirm, are you seeing the transaction that you would like to get a refund with on your account's order history from this link? https://account.microsoft.com/billing/orders

Hello again, choose some category so that you can enter the chat, the option to enter the chat with a player appears in the system , but will have to go through this process of the virtual agent and then will be attended by someone who can help you.

But that's the problem. I'm trying to contact Microsoft support directly, but none of these options are relevant





And even if I choose another option, there is no chat option (only an option to 'chat with a gamer', which obviously wouldn't help). During service hours there is an option to ask for a call back, but that doesn't work because of the issue in my first post.

That doesn't leave me with many options, unfortunately.