How do I get my mw2 if the purchase is cancelled

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If it’s declined or canceled status, it means that Microsoft was not able to get the charge for the game and you may need to purchase the game. For your reference, you can check this link:

https://support.xbox.com/en-US/help/subscriptio...

It has been a full two weeks and I still haven’t received anything, and the status of my purchase of mw2 has changed from cancelled to declined.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Decimator

You can ask for a refund filling the form below

https://support.xbox.com/forms/request-a-refund

In case your refund gets denied, you can actually file an appeal for the results of the refund.

All you need to do is to reply to the email that was sent to you by the refund team, you can reply with a detailed explanation so they can review your request again and grant you a possible exception.

Just as a friendly reminder, keep in mind the refund terms
https://support.xbox.com/help/subscriptions-bil...

I just purchased mw2 on the Xbox one marketplace and it won't play, how do I fix this?

I purchased the Gold and activated it. I then purchased Ultimate and activated it. I then cancelled the Ultimate not realizing that it would cancel both so now my xbox live card does not work. Please advise me of how to get my xbox live reactivated.