How do I get my money back?

bbarlow904 · Mar 25, 2014

Okay so I have a weird issue. I had an xbox a while back that red ringed and I lost my account and all saved games and what not. Now I bought a new xbox and the issue I had was I forgot the email address I used on the old account so I had to make a new one.
But now I noticed my bank account was charged $60 for an auto renewed xbox live subscription for the old account that's gone. I can't cancel the auto renewal service since I don't have the email for the account but I want my $60 back since I'm unable to use
what I was charged for. What can I do? Is there any way to find the email address I used on the old account?

:)

Vdeathrow93 · Mar 25, 2014

How do I get my money back?

Microsoft has a no refund policy for all purchases. You need to monitor your son while he is using your console. There really isn't much for you to do.

I assume that the account he downloaded on was yours and not his own. But if there is a child account, you can make it so that account cannot make purchases:

http://support.xbox.com/en-US/xbox-live/online-privacy-and-safety/online-safety

You could also password protect your account so it will ask for your password every time you sign in:

http://support.xbox.com/en-US/billing-and-subscriptions/account-security/password-protect-account. This will not protect your account if it is already signed in though

Other than that, there isn't anything you can do. Just gotta be more careful next time.

Best of luck and happy gaming!

Noblemen46 · Mar 25, 2014

How do I get my money back?

I woke up this morning to find that my 10 year old had added 6000 points to our xbox live account! How do I counter act this payment and get my money back! He said he didn't realize it cost anything to add points!!

PLEASE HELP!

maxen · Mar 25, 2014

You would need to speak with the Billing team at Phone Support to discuss your options regarding this.

support.xbox.com/contact-us

maxen

You would need to speak with the Billing team at Phone Support to discuss your options regarding this.

support.xbox.com/contact-us

Rostom L

Hi there!

Please confirm on your account subscription page here https://account.microsoft.com/services if it's currently active then go to your order history https://account.microsoft.com/billing/orders if you see the recent payment.

You may try to cancel it and see if you could get an automatic refund. If not, you can request manually through this form https://support.xbox.com/forms/request-a-refund

Ironwilled

HI There,

I'm sorry for everything that you're going through but we as ambassadors can't really help you in that department other then pointing you in the direction of support.

Link: https://support.xbox.com/en-CA/contact-us#2

Kae1936310

Awesome thanks, that’s helpful. On the website, it already says my request was denied as the person behind the support email didn’t really care to further help. I will try contact them personally/request a callback.

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Check the payment method you used to make the purchase with thoroughly as refunds always go to that exact payment method.

If you are sure you never received your refund, then please contact support

https://support.xbox.com/contact-us

How do I get my money back?