How do I get my money back???

Discus and support How do I get my money back??? in XBoX on Windows to solve the problem; A little over a week ago I added £10 credit to my daughter’s account. It left my bank account but didn’t show up in my daughter’s balance. It still... Discussion in 'XBoX on Windows' started by xmissmadhatterx, Jan 26, 2025 at 1:42 AM.

  1. xmissmadhatterx
    xmissmadhatterx Guest

    How do I get my money back???


    A little over a week ago I added £10 credit to my daughter’s account. It left my bank account but didn’t show up in my daughter’s balance. It still says ‘no balance’. The £15 I added previously worked and she should have some money left over from this too but there’s nothing! I have requested a refund from Microsoft twice but have been told that it is not eligible for a refund. What can I do to get this back?

    I know it’s not a huge amount of money but it’s the principle. I didn’t agree to just give Microsoft £10 for absolutely nothing in return. Thankfully I didn’t try to add a larger sum of money!

    :)
     
    xmissmadhatterx, Jan 26, 2025 at 1:42 AM
    #1
  2. maxen Win User

    How do I get my money back?

  3. Rostom L Win User

    How do I get my money back?

  4. Ironwilled Win User

    How do I get my money back?!?

    HI There,

    I'm sorry for everything that you're going through but we as ambassadors can't really help you in that department other then pointing you in the direction of support.

    Link: https://support.xbox.com/en-CA/contact-us#2
  5. Kae1936310 Win User

    HOW DO I GET MY MONEY BACK??

    Awesome thanks, that’s helpful. On the website, it already says my request was denied as the person behind the support email didn’t really care to further help. I will try contact them personally/request a callback.
  6. DeniqL Win User

    How do I get my money back?

    Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    Check the payment method you used to make the purchase with thoroughly as refunds always go to that exact payment method.

    If you are sure you never received your refund, then please contact support

    https://support.xbox.com/contact-us
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How do I get my money back???

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