How do I get my money back?

You would need to speak with the Billing team at Phone Support to discuss your options regarding this.

support.xbox.com/contact-us

Hi there!

Please confirm on your account subscription page here https://account.microsoft.com/services if it's currently active then go to your order history https://account.microsoft.com/billing/orders if you see the recent payment.

You may try to cancel it and see if you could get an automatic refund. If not, you can request manually through this form https://support.xbox.com/forms/request-a-refund

HI There,

I'm sorry for everything that you're going through but we as ambassadors can't really help you in that department other then pointing you in the direction of support.

Link: https://support.xbox.com/en-CA/contact-us#2

Awesome thanks, that’s helpful. On the website, it already says my request was denied as the person behind the support email didn’t really care to further help. I will try contact them personally/request a callback.

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Check the payment method you used to make the purchase with thoroughly as refunds always go to that exact payment method.

If you are sure you never received your refund, then please contact support

https://support.xbox.com/contact-us