how do i get my money back? I paid for Microsoft Solitaire bu it wont wotk on my laptop

Hi,

There are a lot of possible reasons why Microsoft Solitaire won't work. One of which is having a corrupted game file. To help you resolve this concern, we need o gather more details. Kindly answer the questions below:

• Are you getting any error messages when trying to access the game?
• Are you experiencing the same issue with your other games?
• Have you tried uninstalling and reinstalling the affected game?

In the meantime, we recommend that you run the troubleshooter for Windows apps using the link below:

Click here

How do I reinstall Microsoft Solitaire collection on my laptop

You would need to speak with the Billing team at Phone Support to discuss your options regarding this.

support.xbox.com/contact-us

Hi there!

Please confirm on your account subscription page here https://account.microsoft.com/services if it's currently active then go to your order history https://account.microsoft.com/billing/orders if you see the recent payment.

You may try to cancel it and see if you could get an automatic refund. If not, you can request manually through this form https://support.xbox.com/forms/request-a-refund

HI There,

I'm sorry for everything that you're going through but we as ambassadors can't really help you in that department other then pointing you in the direction of support.

Link: https://support.xbox.com/en-CA/contact-us#2