How do I get my money back for a subcription?

SAUL LOP 117 · Nov 21, 2017

I renewed an XBOX GAME PASS subscription that I do not want and I want my money back

:)

Noblemen46 · Nov 21, 2017

How do I get my money back?

I woke up this morning to find that my 10 year old had added 6000 points to our xbox live account! How do I counter act this payment and get my money back! He said he didn't realize it cost anything to add points!!

PLEASE HELP!

Vdeathrow93 · Nov 21, 2017

How do I get my money back?

Microsoft has a no refund policy for all purchases. You need to monitor your son while he is using your console. There really isn't much for you to do.

I assume that the account he downloaded on was yours and not his own. But if there is a child account, you can make it so that account cannot make purchases:

http://support.xbox.com/en-US/xbox-live/online-privacy-and-safety/online-safety

You could also password protect your account so it will ask for your password every time you sign in:

http://support.xbox.com/en-US/billing-and-subscriptions/account-security/password-protect-account. This will not protect your account if it is already signed in though

Other than that, there isn't anything you can do. Just gotta be more careful next time.

Best of luck and happy gaming!

Jomari Arc · Nov 21, 2017

Hi,

For better assistance on Xbox Game Pass, we would suggest that you contact our Xbox Billing Department directly on this link.

Let us know how it turns out.

Jomari Arc

Hi,

For better assistance on Xbox Game Pass, we would suggest that you contact our Xbox Billing Department directly on this link.

Let us know how it turns out.

maxen

You would need to speak with the Billing team at Phone Support to discuss your options regarding this.

support.xbox.com/contact-us

Rostom L

Hi there!

Please confirm on your account subscription page here https://account.microsoft.com/services if it's currently active then go to your order history https://account.microsoft.com/billing/orders if you see the recent payment.

You may try to cancel it and see if you could get an automatic refund. If not, you can request manually through this form https://support.xbox.com/forms/request-a-refund

Ironwilled

HI There,

I'm sorry for everything that you're going through but we as ambassadors can't really help you in that department other then pointing you in the direction of support.

Link: https://support.xbox.com/en-CA/contact-us#2

Kae1936310

Awesome thanks, that’s helpful. On the website, it already says my request was denied as the person behind the support email didn’t really care to further help. I will try contact them personally/request a callback.

How do I get my money back for a subcription?