How do I get my hacked account back

brenden wetherington · May 9, 2023

My account was hacked while I was playing minecraft. I emailed Microsoft and received an email back stating I would get a response within 24 hours. Please help, I can’t change my email because the hackers email receives the codes to change anything

:)

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

If your account was under the gmail domain then you need to contact Google

Microsoft can not do anything if it was not a "Microsoft" account

brenden wetherington

Not at the moment. I’ll reach out if there is anything else

ARG BerserkeR

Don't mention it

Is there anything I could help you with?

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Neil_400, , I'm sorry about what happened to your account, however in this case you should contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us

Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.

brenden wetherington

Oh okay. I didn’t realize it was working hours. I appreciate you clarifying that for me.

How do I get my hacked account back