How do I get my games to work?

Discus and support How do I get my games to work? in XBoX Games and Apps to solve the problem; I need help, I bought dbz kakarot on my Xbox one S, the console broke and was unable to update. So I bought a new series X, the black one and when... Discussion in 'XBoX Games and Apps' started by Abdul-MuhaiminPenniken, Jan 30, 2023.

  1. How do I get my games to work?


    I need help, I bought dbz kakarot on my Xbox one S, the console broke and was unable to update. So I bought a new series X, the black one and when trying to play the kakarot game, it says I need to update my old Xbox one to play the game on my new series X. Any thoughts on this? Or help to solve my problem?

    :)
     
    Abdul-MuhaiminPenniken, Jan 30, 2023
    #1
  2. Tezzerrific Win User

    How to do I get my game to work?

  3. Tezzerrific Win User

    How to do I get my game to work?

    if you see this message I have given them the fix for their error and how to get the game running, no need to go through mass amounts of unneeded troubleshooting.
  4. JosefLBohorquez Win User

    How to do I get my game to work?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this KESHIADECKER

    If you’re facing this problem only with this game, it’s an issue with the game itself and not Windows.
    I can suggest you some things based on my knowledge. But if the issue persist you need to reach the game developer support

    But first tell me briefly what did you tried so far
    This is to avoid giving you the same troubleshooting steps
  5. Francia J. Win User

    How do I get my games back?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to validate your license for the game. Please sign in to https://account.microsoft.com/billing/orders and check if you can see the game orders for the games from there, please make sure that they're all showing as "completed".

    Once confirmed, sign out on Minecraft launcher then quit the app before signing back in.
  6. Rostom L Win User

    How do I get my games to work?

    Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

    Does it happen to all of your games?

    Let's try to clear your game's local data instead.

    Press the Xbox button to open the guide and then select My games & apps > See all > Games.
    Highlight the game title, and then press the Menu button on your controller.
    Select Manage game and add-ons > Saved data.
    Select Delete all to remove the local save of this game, then follow the prompts.
    After you delete the local save, restart your Xbox:
    Press and hold the Xbox button in the centre of your controller.
    Select Restart console, then follow the prompts.
    After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you're connected to the Xbox service.
    Try playing the game again to see if re-syncing with the cloud corrected the game problem.

    Reference: https://support.xbox.com/help/games-apps/troubl...
Thema:

How do I get my games to work?

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