how do i get my gamertag to work again ?

Hi Ceeya! My name is Darhlene and I’m here to assist you.

Try to sign in to your account at https://account.xbox.com to see if your new Gamertag shows up.

If the old Gamertag shows up, try to change your Gamertag on https://social.Xbox.com to see if you can change it for free.

Please take note that do not proceed to change if it charges you.

If there's a charge, contact Xbox support for further assistance. Here's how:

1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
2. Click on the "Contact Us" button on the right of the screen.
3. Select the issue you need help with and click on the "Next" option.
4. Sign in to your Microsoft account.
5. Follow the prompts to connect to a live chat agent.

If the reply solved your problem, please give it an upvote or accept it as an answer.

Kind Regards,
Darhlene

Hi Angel, my name is Oskayra, I am delighted to be able to answer your question.

To help you better, how long have you been experiencing this error and has she tried again since then? Remember that it may be a temporary system error and Microsoft may already be working on it.

All the best
Oskayra

It's not $99 to change your tag,it's about $9.

If you've already used your free change, then you will have to pay inborder to change it again.

Hello Timothy C, My name is David. I am an independent advisor, happy to help you today.

If you're having trouble getting your original debit card to work as a payment method with Microsoft, even though it works fine for other transactions, you can try the following steps:

1. Make sure you have entered the correct debit card details, including the card number, expiration date, and CVV code. Even a small error in any of these details can result in a payment failure. Verify the information and re-enter it carefully.

2. If there have been any changes to your debit card, such as a new expiration date or a reissued card, make sure you update the payment information in your Microsoft account accordingly. Outdated card information can cause payment failures.

3. Clear the cache and cookies of your web browser or the Microsoft Store app. Sometimes, stored data can interfere with payment processing. After clearing the cache and cookies, try adding your debit card as a payment method again.

4. If the issue persists, consider using an alternative payment method, such as a different debit card or a credit card. This can help determine if the problem lies specifically with your original debit card or if it's a broader issue with your Microsoft account or the payment system.

5. Reach out to your bank or the card issuer to inquire if there are any restrictions or issues with using your debit card for online purchases, specifically with Microsoft. They can provide insight into any potential blocks or limitations on your card.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best regards.