How do i get my account and games back?

Discus and support How do i get my account and games back? in XBoX Games and Apps to solve the problem; Hi, i lost my microsoft account when i got hacked. I recovered my account and it seems like it made a new account with my already existing email. Or... Discussion in 'XBoX Games and Apps' started by Kacper klos, Mar 20, 2025 at 1:24 AM.

  1. Kacper klos
    Kacper klos Guest

    How do i get my account and games back?


    Hi, i lost my microsoft account when i got hacked. I recovered my account and it seems like it made a new account with my already existing email. Or something like that. I got some of my mails but i dont have any of my games i bought through microsoft store when i look in my xbox app on pc. The name on the xbox app on pc is not the same as the one i had before and my friends are friends with. Could the person who hacked me have changed my mail for my microsoft store account?

    I think its a new mail because i got no order history. But i want my old account back and howcome i could get a new account created with the old mail?

    :)
     
  2. -Mador Win User

    How do I get my account back?

    Unfortunately, I think your only option is the account recovery form.
  3. Sodangidni Win User

    how do i get my account back

    Hello, Bobel C. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

    I’m sorry to hear you’re having trouble retrieving your Microsoft account.

    As you don’t recall the email address, you may want to try recovering your account by submitting the account recovery form but using instead a previously linked phone number or previously created Skype username (is not the same as our gamertag)

    The form can be accessed here:

    https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Thanks for your attention,

    Arturo.

    Note: Please refrain from sharing personal information, including email addresses, gamertags, etc. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.
  4. kyle_m4496 Win User

    How do i get my account back?

    Unfortunately not, your email being removed from the account makes it impossible to recover.

    Please reach back if you have further questions.

    Regards,
    Kyle
  5. kyle_m4496 Win User

    How do i get my account back?

    Hi Razvan. My name is Kyle and I'm an independent advisor.

    It sounds like your account may have been hacked. Have you received any emails recently about your Microsoft account's security information being changed?

    Thanks,
    Kyle
  6. JosefLBohorquez Win User

    How do I get my account back?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Alex

    Sorry to hear that, if you think that your account has been compromised, you can try recover it following steps here:

    https://support.microsoft.com/en-us/account-bil...

    In cases like this, here in the public forums no one Microsoft agent or Mojang support can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

    If you have further questions feel to ask
    Greetings
Thema:

How do i get my account and games back?

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