How do I get in contact with microsoft?

Hello Christian,

It wasn't Xbox that the subscription was through but an app I used on my phone, so I believe that it would be under pc and accessories. you wouldn't by any chance know how to contact them would you?

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Sorry to hear about those unauthorized charges on your card. If it came from your account then you must first secure it to prevent further unauthorized charges from coming through. You can prevent it by resetting your password.

Sign in to the Security page with your Microsoft account, and then select Change my password.

Sign in

You may be asked to verify your identity by entering your password or a security code we’ll send to your alternative email or phone number.

Enter your current password.

Create a new password, re-enter to confirm, and then select Save.

Once you've made the change, you'll receive a notification at your existing account email address or phone number. This is a precaution in case someone else made the change. If that happens, you can cancel the change by following the instructions in the notification.

Lastly, To get in touch with Support, use this link.

https://support.xbox.com/en-PH/contact-us

(The link is in English)

I hope this helps.

Best Regards,

Christian.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I can guide you in requesting a refund for the other charge. You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here: https://support.xbox.com/en-US/forms/request-a-...

how can I contact a moderator, losing will to live here, and apologies of this goes to someone it shouldnt

Find anyone with an 'M' on their forum card and click on the envelope icon.