How do I get in contact with Microsoft support so they can help me get an account that was...

Discus and support How do I get in contact with Microsoft support so they can help me get an account that was... in XBoX on Windows to solve the problem; so they can help me get an account that was hacked and replaced my email with some sketchy outlook email I have the email that originally had it but my... Discussion in 'XBoX on Windows' started by AdrielEstevez, Jun 9, 2024.

  1. How do I get in contact with Microsoft support so they can help me get an account that was...


    so they can help me get an account that was hacked and replaced my email with some sketchy outlook email I have the email that originally had it but my Microsoft email got changed and it says my email can't sign in or never existed? I'm positive I have way more then enough proof that I'm the original owner of the account they even removed my phone number from the account so isn't there a way for Microsoft to check the history of an account?

    :)
     
    AdrielEstevez, Jun 9, 2024
    #1
  2. Darhyl Amizola Win User

    How do I get in contact with Microsoft support so they can help me get an account that was hacked and replaced?

    Hi Adriel! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account being compromised.

    From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

    If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

    According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

    https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

    Here's how to contact Xbox Support:

    "Chat Support:

    > Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    > Click on the "Contact Us" button in the right of the screen.
    > Select the issue you need help with and click on the "Next" option.
    > Sign in to your Microsoft account.
    > Follow the prompts to connect to a live chat agent.

    For Callback Support:

    > Select Xbox One
    > Select See more options then subscription changes
    > Select Show Contact options
    > Select Request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

    If you're unable to contact them, try again at a later time."

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. AdrielEstevez Win User

    How do I get in contact with Microsoft support so they can help me get an account that was hacked and replaced?

    the problem is I can't sign in the hacker changed my email to outlook something fu**@outlook.com and everytime I put my email it says account with the corresponding email dosent exist so I can't sign in and ask for help since the account I sign in with is the one they try and help
  4. AquarrzSudnnym Win User

    How do I contact xbox support or get them to contact me?

    Hi Princesspea299

    If you describe the issue you're having, I or others may be able to assist to resolve it.

    Type of console, wired or wireless, game or app name would help for starters.

    Let us know some details and we can go from there.
  5. Jordan Micheal Win User

    Xbox game pass code doesn't seem to work / geo restricted code

    How do I contact support so I can speak to a Microsoft personnel so this can get sorted out?
  6. MoSha Win User

    subscribe to gamepass PC using only account funds

    can support force the transaction once through store credit? how do I contact Microsoft support that can have visibility over my account for them to help me
Thema:

How do I get in contact with Microsoft support so they can help me get an account that was...

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