How do I get Fortnite to let me get on

Hello Dear User

Welcome to the Microsoft Community.

I understand that you are having trouble on Fortnite, and I understand your confusion.

According to your description, you have a problem with Fortnite, but I need more information to better assist you, you can tell me exactly what problem you are experiencing and I will help you analyze and provide you with assistance.

Please feel free to let me know if you have any further updates, thanks. 

Best Regards.

Lee-MSFT | Microsoft Community Support Specialist

Hello Mike Mike6,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to get your reimbursement.

For you to be able to request a refund, please fill out the form on this link: https://support.xbox.com/en-US/forms/request-a-refund

Hope I helped!


Microsoft Community Moderator

Hello Mike Mike6,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

If i try to get into fortnite it will freeze and i have to turn the xbox off and try to get bavk on but then fortnite wont let me in 😊

Hi John!

Have you manually search the game Fortnite in the Store?

You can also get it from here https://www.xbox.com/en-us/games/store/fortnite...