How do I get back into my account- I have access to the gmail it’s under.

Hello Emilydreams, my name is Vanessa, I am an independent Microsoft consultant, I am happy to help you today.

The only solution is through the account recovery form which is as follows:

https://account.live.com/acsr

Keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, but if you still want to contact them you can do so through this link:

https://support.xbox.com/contact-us

Please note that this is a public community forum, so we are gamers like you, we are not employees of Microsoft or Xbox, which means we do not have access to any user accounts or information.

Sincerely.
Vanessa.

How do I go about getting my account back

I got my Xbox account taken but still own my Gmail.

I don't know how or where to start with convincing anyone to get my 1 year worth of progress back. PLEASEEE HELP

Hi Haiden! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account being compromised.

Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access your account.

Since the hacker was able to add his email address as security information on your account, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

What constitutes as an "alternate email address" because when I created my Outlook accounts they were registered under gmail accounts as backups, which I could use to reset passwords, etc. Did I need a secondary gmail on top of the primary to have the Outlook account considered "backed up"?

I've tried to login to account.live.com with my hotmail address and also with my gmail address. Both are working (with the same password) and I always get into the SAME account, I hope because both addresses are listed under Account aliases (my hotmail is
the primary alias). If somehow I have 2 accounts how will I login to the another one?