How do I get anyone of significance to talk to in Customer Support?

BrendanPaty1 · Jun 15, 2021

Hey! I'm being double charged for Ultimate for the last 3 months after getting Ultimate through All Access. I have a recording with customer support admitting that I'm being double charged by Microsoft on my credit card, after spending hours on the phone with them (and being hung up on), and I'm still being charged. I was charged as recently as June 8th (it's recurring) and the explanation from your team why they can't find the card is that it happened to be removed just before. I'll be charged again next month.

Your agent also admits that Microsoft can't do anything for me and that I should now spend my time calling my bank to get them to have Microsoft stop charging me. Also, that Microsoft can't do anything for me. I have the recording if you want to clarify, I know your team records the calls too.

I've now been told by my bank that I can't recover the most recent for another 15 days, so I'll have to call back, and I've had to cancel any incoming charges from Microsoft going forward. Yep, guess I can't purchase games anymore. This is the single most frustrating customer experience I've ever had, listening back on the recording makes it even more infuriating. I'll happily share it. IS THIS THE BEST YOU CAN DO?

I don't believe for a second this is the best Xbox support can provide. Let me know if it is.

:)

Smwutches

The only thing I can suggest is to try to push for a supervisor when contacting support.

Probably a stupid question, but just to check, after you got your console, you did redeem the 24 months of Game Pass Ultimate during setup (or after) correct? Some people have assumed it is automatically added to your account so just checking.

PlushRelic

Hello,BrendanPaty1

I think that they could refund you for the subscription that you already have through Xbox all access but you would just have to phone them up or chat to them through live chat and see what they say .Also on Microsoft community we are just a community forum we cant access any private info we just help people through are technology knowledge.

if you want to contact Xbox support via live chat you can access this here: Contact us | Xbox Support

Hope this helps and have a Great day !!

If you require any more help with this issue don't hesitate to reply. Thanks

BrendanPaty1

It doesn't help in the slightest, I told you what MS Support over the phone did for me.

PlushRelic

yes but we can't do anything for you on Microsoft community as we are a community forum we can't issue refunds or access any info,

Sorry for the mix up and Have a great day !!

x Sarasaurus x

Hi there

Sorry to hear you haven't received your controller and not having luck with a phone call.

May I ask have you tried starting a Web chat via the contact us section?

Xbox support

Track Microsoft order

Microsoft support

Good luck and I hope this gets resolved for you.

How do I get anyone of significance to talk to in Customer Support?