How do I get any help from Customer Support?

Hi Kevin Barley,

Thank you for posting in Microsoft Community.

I'm sorry that you are in this situation. I'll do my best to get you to the right place to help you out with this concern.

You may follow the link below on how to get your device serviced: Getting your Xbox device serviced | Xbox Support. Or proceed with the next step to contact support.

Before following the guide, make sure to clear your browser cache, data and cookies. Or you can open the website through private browsing.

Please follow the steps below to reach out to our live support team.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ansley, if you logged into your Microsoft account and did not find any charges for this amount, it means that your card is added to a secondary account, try checking your family etc for other accounts that the card may be added to.

To request a refund for this item, you will have to do it from the Microsoft account that made the purchase.

If you can't locate the account that made the purchase, you'll have to contact Xbox support via chat so they can search for the purchase using your credit card.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hi there

Sorry to hear you haven't received your controller and not having luck with a phone call.

May I ask have you tried starting a Web chat via the contact us section?

Xbox support

Track Microsoft order

Microsoft support

Good luck and I hope this gets resolved for you.

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).





Thank you for your understanding.



Respectfully



Xbox Forum Moderator

Microsoft Community