how do I get a refund for the unauthorized charge?

Hi!

My card was charged $154.99 last night for a purchase I did not approve. Can I get that purchased reversed and refunded?

Does the charge show up in your order history on your Microsoft account?

https://support.xbox.com/en-US/help...g-payment-updates/check-xbox-purchase-history

If so you can request a refund here https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

If the charge does not appear in your order history then youd have to report the charge to your bank as fraud and get your money back through them.

Hi Coilty! My name is Ricardo an independent advisor ready to help you with this situation!

Are those charges appearing on your order history of any of your accounts?

https://account.microsoft.com/billing/orders

If those charges appears you need to request the refund here

https://support.xbox.com/en-US/help/subscriptio...

If this charges don't appear in your order history you should contact the bank as someone else has your card information

No worries, Gail, it's always a pleasure to help!

Kind regards,
Gerardo.

Thank you! I’m not at home right now, but will give it a go when I am!

Hi there Gail, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

In this situation, I recommend using the tool provided by Microsoft so that you can investigate for yourself the information of the account with which the purchases are being made through the following procedure:

1. Log in with your Microsoft account (it doesn't matter if it's not the account used for the purchases) at the following link:

https://account.microsoft.com/billing/payments

2. Under "Don't recognize a charge on your bank statement?" click on "Investigate".

3. From the list, choose the card with which the charges are appearing and enter the CVV if prompted. If you haven't added the card where the charges are being made, you'll need to add it to proceed with this process.

4. This will allow you to see all transactions made with this payment method even if they were made by another user on their own account. Click on the transaction that matches the amount on your card to see more details.

5. If a different account from the one you are currently logged into made the purchase, the partially censored email address of that account will appear. This should be enough for you to know which account the charges are associated with. If it is an account you own, simply log in and request a refund through the following link:

https://support.xbox.com/forms/request-a-refund

If you do not recognize the Microsoft account used for the purchase, it will be necessary to contact your bank/financial institution to report this charge as fraudulent.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.