How do I get a refund for my custom xbox elite controller?

This is for the people who made the Elite Controller to know that there is a problem. Why is it that in the Youtube video for the Elite Controller on the Xbox Channel Mr. Kumar was able to manually customize the left and right thumbsticks but when you get
the controller like I did I wasn't able to do that I could only set it to Default, or Slow, Or Fast, or Instent, but not manually do it like Mr. Kumar did in Xbox Youtube Channel of the Elite Controller. It is a problem because I talked to a customer service
representative about it on the phone and he couldn't even help me with it and he works for Xbox. There is not enough information of how to use the Elite Controller for even customer service representatives. The representative told me to post this on this forum
to let the makers understand that there is a problem with the information. Its ok I'm not using this against you but watch the Xbox Channel's both Youtube videos on the Elite Controller with Mr. Kumar in it with the customization and him doing it manually
and try to find anywhere on the elite controller where you can do it manually because you cvan't. Also there is a lack of information on how to set the trigger sensitivities and what the four options on the left and right thumbstick sensitivities mean. This
is serious if a customer service representative could not help me figure out because he himself had a lack of information then you guys need to understand that this is a problem. But please check it out seriously though

I recommend that you talk to customer support and say that you would like a full refund for the controller and mention that you have had four other xbox elite controllers break. Xbox elite controllers are known for breaking and at this point that is probably
your best option. The fact that you no longer have a warranty may be an issue, but most of the time customer support will be willing to work with you.

I've had probably 10+controllers. It does happen, but usually after alot of use. Are they normal or elites? I mean, it could be terrrrrible luck, but it seems really unlikely. But my suggestion either way would be to spring for the elite. If its
something to do with how your playing, you can customize the sticks to compensate or try the different stick sizes to possibly get a better feel. Plus its a whole new ballgame with the elite, so either try for lucky #5 or just get the one that will work for
sure. Happy gaming, hope this helps!

why should i spring for an elite though? 4 brand new controllers all have an issue. its nothing to do with how im playing at all. how could it be?

I wouldn't mind customizing a Xbox Elite controller. Hopefully they add the Elite's to the design lab.

I really liked the elite controller because of how much you can customize it. My only problem with it is the grips tend to wear down pretty fast. Other than that, great controller!